Shipping policy

Last Updated: July 27, 2026

Shipping Overview

Renewal Cove offers free standard shipping on orders of $1,000.00 or more delivered within the contiguous United States, meaning the 48 connected states and the District of Columbia.

Free shipping does not apply to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or any other U.S. territory or possession, and it does not apply to APO, FPO, or DPO addresses. Orders to those destinations are charged shipping regardless of order value.

Orders under $1,000.00 are charged shipping at checkout. The exact shipping cost is calculated and displayed on the checkout page before you enter payment, so you always see the total before you pay.

Shipping eligibility, delivery methods, and transit times vary depending on the product, manufacturer, inventory availability, and delivery location.

Free shipping applies to standard delivery service only. It does not include upgraded delivery services such as white glove, inside delivery, or scheduled-appointment delivery, and it does not cover the additional services listed under "Additional Delivery Charges" below.

Many products ship directly from third-party manufacturers, warehouses, or fulfillment partners.

Additional Delivery Charges and How We Handle Them

Some deliveries require services that a standard freight carrier does not include, such as a liftgate, a residential appointment, or delivery to a remote or limited-access address. These carry an extra carrier charge.

We will never bill you for a shipping cost you have not agreed to in advance. If your order requires any additional shipping charge, we will contact you with the exact amount before we charge your payment method. You may accept the charge or cancel the order for a full refund with no restocking fee.

Charges of this kind may apply for:

  • Address changes after shipment
  • Appointment-required deliveries
  • Difficult property access
  • Ferry-access locations
  • Limited-access properties
  • Remote or rural delivery areas
  • Re-delivery attempts
  • Stairs, elevators, or multi-level delivery requirements
  • Storage fees
  • White glove service upgrades

Order Confirmation

After placing an order, customers will receive an order confirmation email at the email address provided during checkout.

An order confirmation means we have received your order. It does not guarantee product availability, shipment timing, or final order acceptance.

If an item is unavailable, delayed, discontinued, or subject to manufacturer restrictions, we will contact you with next steps and you may cancel for a full refund.

Order Processing Times

Orders are typically processed within 1–5 business days after payment confirmation.

Some custom-built, made-to-order, special-order, manufacturer-direct, or backordered items require additional processing time. Estimated lead times are displayed on the applicable product page and are subject to change.

Once an order has shipped, customers will receive tracking information via email.

Orders may be delayed due to inventory availability, manufacturer lead times, payment verification, weather events, carrier delays, holidays, or other circumstances outside of our control. If a delay is significant, we will contact you and you may cancel for a full refund.

Shipping Destinations

Renewal Cove ships within the United States only.

The free shipping threshold applies only to the contiguous United States, meaning the 48 connected states and the District of Columbia.

Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, other U.S. territories and possessions, and APO, FPO and DPO addresses are excluded from free shipping. Orders to those destinations are charged shipping at checkout regardless of order value.

Whether we can ship to those destinations at all depends on the specific product and carrier. The same is true of remote, rural, ferry-access, and limited-access addresses anywhere in the country. If we cannot ship a product to your address, no shipping rate will appear for it at checkout. Where delivery is available, an additional shipping charge may apply, and we will confirm the exact amount with you before charging your payment method.

Certain products are unavailable in specific states or regions due to manufacturer restrictions, local regulations, or carrier limitations.

We reserve the right to cancel or limit orders that cannot be fulfilled due to shipping restrictions or delivery limitations. Any order we cancel for this reason is refunded in full.

Freight and Oversized Deliveries

Many Renewal Cove products, including saunas, cold plunges, Pilates and fitness equipment, and large wellness products, ship via LTL or specialty freight carriers.

Freight delivery services may include:

  • Curbside delivery
  • Threshold delivery
  • White glove delivery, when available

Delivery methods vary by manufacturer, carrier, product type, and destination.

Unless otherwise specified on the product page or at checkout, freight shipments are curbside delivery only. Curbside means the carrier brings the shipment to the end of your driveway or the curb outside your property. The driver is not required to carry it further, and you are responsible for moving it from there.

Customers are responsible for ensuring that:

  • The delivery address is accessible for large freight vehicles,
  • The delivery location can safely accommodate the product dimensions,
  • Someone is available to receive and inspect the delivery when required,
  • Any necessary permits, HOA approvals, elevator reservations, driveway or access arrangements, or site preparations are completed before delivery.

Delivery Estimates

Estimated shipping and delivery times vary by product, manufacturer, and destination.

Typical delivery windows include:

  • Small parcel shipments: 3–10 business days
  • Freight shipments: 1–4 weeks
  • Custom, special-order, or made-to-order products: varies by manufacturer

Delivery estimates are estimates, not guarantees. Timelines may be affected by manufacturer production schedules, freight carrier capacity, weather conditions, holidays, supply chain disruptions, remote delivery locations, or other factors beyond our control.

Orders containing multiple items may arrive in separate shipments.

Freight Inspection and Damaged Deliveries

Customers must inspect all freight shipments at the time of delivery before signing the carrier's delivery receipt.

If visible damage is present:

  1. Note the damage clearly on the delivery receipt before signing,
  2. Take photographs of the packaging and product,
  3. Refuse severely damaged shipments when appropriate,
  4. Contact Renewal Cove within 7 days of delivery.

Customers should not sign for visibly damaged freight shipments without noting the damage on the carrier delivery receipt.

Failure to properly document visible freight damage at delivery may limit or void the ability to file a freight claim with the carrier.

Concealed damage claims must also be reported within 7 days of delivery.

Missed Deliveries, Refused Shipments and Storage Fees

Customers are responsible for coordinating delivery appointments with the freight carrier when required.

Missed delivery appointments, refused shipments, inability to access the delivery location, or failure to accept delivery may result in return freight charges, re-delivery charges, restocking fees, storage fees, or other carrier-related expenses.

Where these fees are charged to you or deducted from a refund, we will tell you the amount and what it is for before it is applied.

This section does not apply to shipments you refuse because they arrived damaged. Damaged shipments are covered under "Freight Inspection and Damaged Deliveries" above and are handled at no cost to you.

Lost or Delayed Packages

If tracking shows no movement for more than 5 business days, please contact Renewal Cove and we will work with the carrier, manufacturer, or fulfillment partner to help locate the shipment or determine next steps.

Freight shipments may have longer gaps between tracking updates than small parcel shipments.

Order Tracking

Tracking information will be emailed once an order ships.

Some freight shipments require separate scheduling communication directly from the freight carrier.

Customers are responsible for monitoring tracking updates and coordinating delivery when necessary.

Questions

If you have any shipping or delivery questions, please contact us:

Renewal Cove Support
Support@renewalcove.com
801-708-0090