Privacy policy

Last Updated: May 28, 2026

Overview

This Privacy Policy describes how Renewal Cove, operated by Nainoa Holdings LLC, (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit, use, or make a purchase from renewalcove.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit or interact with our Site, we may collect certain information about you, including:

Personal Information You Provide

We may collect personal information you voluntarily provide, including:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information
  • Order details
  • Account login information
  • Customer support communications

Automatically Collected Information

When you browse our Site, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Referral URLs
  • Time spent on pages
  • Shopping behavior
  • Cookies and tracking technologies

This information helps us improve website performance, security, analytics, and marketing effectiveness.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate regarding purchases or inquiries
  • Improve our website and services
  • Detect fraud or unauthorized activity
  • Send marketing or promotional communications
  • Personalize your shopping experience
  • Comply with legal obligations

Sharing Your Information

We may share your information with trusted third parties that help operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and freight carriers
  • Manufacturers and fulfillment partners
  • Analytics providers
  • Marketing and advertising partners
  • Customer support platforms
  • Fraud prevention services

We only share information necessary to provide services or fulfill orders.

Many products sold through Renewal Cove are fulfilled directly by third-party manufacturers or warehouse partners, which may require sharing shipping and order-related information to complete fulfillment.

Payment Information

Payment information is processed securely through Shopify Payments and/or third-party payment providers. Renewal Cove does not store full payment card details on our servers.

Cookies & Tracking Technologies

Our Site uses cookies, pixels, analytics tools, and similar tracking technologies to improve functionality, personalize content, analyze traffic, and support advertising efforts.

These technologies may collect information about your browsing behavior and interactions with our Site.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Advertising & Analytics

We may use third-party services such as:

  • Google Analytics
  • Meta/Facebook Pixel
  • Meta Conversions API
  • TikTok Pixel
  • Shopify Analytics
  • Email marketing platforms

These services help us analyze website traffic, measure advertising performance, improve customer experience, and show relevant advertisements.

These tools may collect or receive information about your activity on our Site, including pages viewed, products viewed, items added to cart, checkout activity, purchases, device and browser information, IP address, and other online identifiers.

When available, certain customer information such as name, email address, phone number, billing/shipping address, order details, or purchase information may be shared with advertising platforms such as Meta in a hashed or otherwise protected form to support ad measurement, attribution, fraud prevention, and audience matching.

Third-party providers may use cookies, pixels, server-side tracking, or similar technologies in accordance with their own privacy policies.

Email & Marketing Communications

If you subscribe to our emails or provide contact information, we may send promotional emails, product updates, or marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders,
  • Provide customer support,
  • Comply with legal obligations,
  • Resolve disputes,
  • Enforce agreements,
  • And maintain business records.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access personal information we hold about you,
  • Request correction of inaccurate information,
  • Request deletion of your information,
  • Opt out of certain marketing communications,
  • Or request information about how your data is used.

To exercise any privacy-related rights, please contact us using the information below.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.

Children’s Privacy

Our Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Renewal Cove
Support@renewalcove.com
801-708-0090